Please get in touch and one of the team will be in touch to help you. Please note the requirements/restrictions and exclusions on this page.

Refunds are processed within 7 days from when we receive the item(s).

Custom / Made-to-Order items are unfortunately excluded from any returns/refunds. If there is an issue, please get in touch and we'll try to help as best as possible.

If you've bought in bulk or trade from us, returns are discretionary. We do not offer a Sale or Return model so please be aware before making large quantity purchases.

If you've changed your mind and wish to return an item, you will be responsible for the cost of returning the goods to us.

You will remain responsible for any and all returned goods until they reach our warehouse, and so please use a service that insures you if the item becomes damaged or lost as we can't refund you in these circumstances.

Returned items must be received into our warehouse within 14 days of delivery, and in resalable condition. All returns must be in unused, perfect condition and in original manufacturer packaging, items must not have been partly or fully assembled.

Although we and our vendors do our best to check all items before they are dispatched, occasionally a product may be found to have a fault, or damage from transit preventing it from being used as advertised.

It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email, with a detailed description of the fault and provide clear images that show the issue.

Please keep the item safe and in its original packaging while we arrange for collection or repair (if applicable).

Please please please double and triple check the item you're buying before you buy. Measure twice, buy once is our motto.

Unfortunately we cannot guarantee we'll be able to provide a refund for an incorrectly purchased item. We will however work with you to rectify the issue, work on exchanges or find another solution to help rectify the problem.

Where we can refund/return the item, we will.